Data Deletion Instructions

Your right to erasure under UK GDPR - step-by-step guide to requesting deletion of your personal data

UK GDPR Compliant • Right to Erasure (Article 17)

Your Right to Data Deletion

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to request deletion of your personal data held by Scot Pooper Scoopers Limited. This is known as the "right to erasure" or "right to be forgotten."

We are committed to processing your deletion request promptly and in compliance with all applicable data protection laws. This page provides clear instructions on how to exercise this right.

How to Request Data Deletion
1

Submit Your Request

Email us at privacy@scotpooperscoopers.com with 'Data Deletion Request' in the subject line. Include your full name, email address, and phone number associated with your account.

2

Identity Verification

We'll verify your identity by sending a confirmation email or SMS to your registered contact details. You must confirm within 48 hours to proceed.

3

Review & Confirmation

We'll send you a summary of data to be deleted and any data we must retain by law. You'll have 7 days to review and confirm final deletion.

4

Data Deletion

Once confirmed, we'll delete your data within 30 days and send you written confirmation when the process is complete.

What Data Will Be Affected

Personal Information

Will Be Deleted

  • ✓Name, email address, phone number
  • ✓Service address and property details
  • ✓Gate codes and access instructions
  • ✓Dog names, breeds, and photos
  • ✓Property photos and documentation
  • ✓Communication preferences

Must Be Retained

  • ⚠Transaction records (7 years - HMRC requirement)
  • ⚠Invoices and payment history (6 years - tax law)

Service Data

Will Be Deleted

  • ✓Appointment history and schedules
  • ✓Service reports and notes
  • ✓Feedback and ratings
  • ✓Support tickets and communications
  • ✓Loyalty points and rewards balance

Must Be Retained

  • ⚠Financial records related to services (7 years)
  • ⚠Records required for ongoing legal obligations

Account Data

Will Be Deleted

  • ✓Login credentials and authentication tokens
  • ✓Account preferences and settings
  • ✓Portal activity logs
  • ✓Saved payment methods
  • ✓Marketing consent records

Must Be Retained

  • ⚠Anonymized usage data for analytics
  • ⚠Records of consent withdrawals

Legal Retention Requirements

Some data must be retained to comply with UK legal obligations, including tax law (HMRC), accounting standards, and consumer protection regulations. This data will be securely stored and used only for legal compliance purposes, never for marketing or service provision.

Processing Timeline

Initial Response

We'll acknowledge your request within 48 hours and begin verification.

Verification Period

You have 48 hours to confirm your identity via email or SMS verification.

Review Period

You'll receive a deletion summary and have 7 days to review and confirm final deletion.

Completion

Data deletion will be completed within 30 days of your confirmation, as required by UK GDPR.

Important Considerations

  • •Service Termination: Deleting your data will permanently close your account and terminate all active services. This action cannot be undone.
  • •Outstanding Payments: All outstanding invoices must be paid before data deletion. We cannot delete financial records until legal retention periods expire.
  • •Legal Disputes: If there's an ongoing legal dispute or investigation, we may need to retain your data until the matter is resolved.
  • •Third Parties: We'll delete data from our systems, but cannot control data held by third-party service providers beyond our contractual obligations with them.
  • •Backups: Data in encrypted backups will be overwritten during the next backup cycle (typically within 90 days).
Alternatives to Full Deletion

Before requesting full deletion, consider these alternatives that may better suit your needs:

Pause Your Service

Temporarily suspend your account without deleting data. You can resume service anytime.

Update Your Information

Correct or update inaccurate data instead of deleting everything.

Restrict Processing

Limit how we use your data without deleting it entirely.

Opt Out of Marketing

Stop marketing communications while keeping your service active.

Ready to Submit Your Request?

Contact our Data Protection Officer to begin the deletion process:

privacy@scotpooperscoopers.com
+44 07351 220237
Data Protection Officer
Scot Pooper Scoopers Limited
2 McNeill Place, Blantyre
Glasgow G72 9FE, Scotland

Information Commissioner's Office (ICO): If you're not satisfied with how we handle your deletion request, you have the right to lodge a complaint with the ICO at ico.org.uk or call 0303 123 1113.

© 2026 Scot Pooper Scoopers Limited. All rights reserved.

UK GDPR Compliant • Your Privacy Rights Protected